Frequently asked questions

You can see on the product pages of our website whether an item is currently in stock. Products in stock are indicated in green. What is not in stock has a red indication.
If a product is temporarily out of stock, you can contact us to ask for the delivery time.

Most lathes, workbenches and other machines are displayed in our shop in Beernem. If you would like a demonstration of a particular machine, please contact us to make an appointment. That way we can make sure that a specialist is available for you and that the specific machine is definitely set up.

Yes, we have our own repair service in the shop in Beernem. Machines can be brought in to us, but they are not repaired immediately.
You can always contact us to check whether we have the necessary spare parts for minor repairs you can do yourself or to make an appointment with our technical service.
If an appliance is too big or heavy to transport, please contact us so we can find a possible solution. We do not come to your home for repairs.

Warranty and complaints

Complaints in relation to visible defects are no longer accepted if they are not notified by the buyer to the seller by means of registered letter within 8 days after delivery.

The seller guarantees for a period of 24 months after the invoice date the free repairs of all components of the goods sold by the seller for all construction or material faults which may arise during the term above, provided the fault is notified to the seller by registered letter within 72 hours after its detection.

The guarantee only covers the replacement or the repair of parts and the hours worked.

The guarantee referred to in this article only applies to sales or works relating to new materials.

If the buyer carries out (or orders to carry out by third parties) any repairs and/or changes during the warranty period without the approval of the seller or if he fails to comply with his obligations to pay, the seller’s warranty obligation will immediately end.

The seller’s warranty obligation also ends when the buyer uses the goods delivered by the seller in combination with faulty materials that have not been delivered by the seller. The warranty obligation also ends in case of improper use or overload of the delivered goods.

In case of resale the buyer has to make the same warranty conditions valid for his buyer.

Parts liable to wear are not covered by any guarantee. Willy VANHOUTTE BV does not accept any liability with regard to these parts.